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Call Center

Overview/Description

Technology Services provides installation, configuration, setup and maintenance of phone agents. We also monitor and manage the functionality of the call center for a practical and production-based call center environment using the Cisco Unified Contact Center Express (UCCX).

Request this service:

Cost

This service is available to departments desiring call center productivity.

Estimated Delivery Time

This service is typically available immediately upon request.

Supporting Documentation

Services may be obtained by walk-in to the Solutions Center at Launer 1, by phone at college extension 4357, by email at CCHelpdesk@ccis.edu or by using the Technology Services Self-Help Portal.

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